Remote Inbound Sales Pro: Upsell & Delight Customers

MCI Military Recruitment; Wyoming (OH); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Military Recruitment is seeking an enthusiastic Inbound Sales Representative to handle calls, upsell services, and guide customers with product information. You will work within a fast-paced team and leverage training to excel in a customer-centric environment.

Ideal candidates are motivated, energetic, and reliable, with strong communication and multitasking abilities. This role offers comprehensive benefits and opportunities for career growth within MCI's network.

Qualifications

• High school diploma or equivalent required.
• Excellent written and oral communication skills.
• Ability to type 20+ words per minute.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and basic Windows knowledge.
• Reliable attendance and punctuality essential.
• Customer-focused with problem-solving aptitude.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to answer questions and upsell products and services.
• Listen to customers, understand needs, and resolve issues.
• Research systems to locate missing information; coordinate with other departments as needed.
• Document and process orders accurately in systems.
• Follow all scripts, policies, and procedures; protect confidential information.
• Escalate issues to appropriate staff when necessary.
• Attend training sessions and stay updated on program knowledge.

Skills

Communication

Typing 20+ wpm

Microsoft Office

Organizational skills

Customer service

Multitasking

Team player

Attendance reliability

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Military Recruitment is seeking an enthusiastic Inbound Sales Representative to handle calls, upsell services, and guide customers with product information. You will work within a fast-paced team and leverage training to excel in a customer-centric environment.

Ideal candidates are motivated, energetic, and reliable, with strong communication and multitasking abilities. This role offers comprehensive benefits and opportunities for career growth within MCI's network.