Remote Inbound Sales Pro - Upsell & Delight Customers

MCI Military Recruitment; Oklahoma City (OK); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability insurance

Life Insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking outbound and inbound sales professionals to support a variety of campaigns. This role focuses on taking inbound calls from prospective customers, upselling existing clients, and providing clear information on client products and services.

You will join a dynamic team, participate in comprehensive training, and work within a fast-paced environment. Strong communication, reliability, and a customer‑first mindset are essential for success.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow‑up on customer issues.
• An aptitude for conflict resolution, problem‑solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Customer service

Communication skills

Typing speed

MS Office

Windows OS

Team orientation

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

CRM systems

Job description

MCI is seeking outbound and inbound sales professionals to support a variety of campaigns. This role focuses on taking inbound calls from prospective customers, upselling existing clients, and providing clear information on client products and services.

You will join a dynamic team, participate in comprehensive training, and work within a fast-paced environment. Strong communication, reliability, and a customer‑first mindset are essential for success.