Hybrid Call Center Pro — Help Customers & Upsell

MCI; Las Cruces (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI, located in Las Cruces, NM, is seeking Call Center Representatives to support inbound and outbound customer interactions. This role does not require prior contact center experience, welcoming candidates from customer-facing industries.

Responsibilities include managing customer calls, resolving issues, and upselling services. Candidates should possess strong communication skills and a customer-focused attitude. MCI offers competitive compensation and a range of benefits.

Qualifications

• Must be 18 years or older.
• Ability to multitask in a fast-paced environment.
• Team-oriented with excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to customer concerns and resolve issues.
• Identify sales opportunities and apply upselling techniques.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Customer-focused

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

MCI, located in Las Cruces, NM, is seeking Call Center Representatives to support inbound and outbound customer interactions. This role does not require prior contact center experience, welcoming candidates from customer-facing industries.

Responsibilities include managing customer calls, resolving issues, and upselling services. Candidates should possess strong communication skills and a customer-focused attitude. MCI offers competitive compensation and a range of benefits.