Remote Inbound Retention Specialist for Local Biz Growth

Yelp; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO 15 days

Paid holidays

Parental leave

597 monthly wellness subsidy

Work from home reimbursement

401(k)

Employee stock purchase plan

Job summary

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers. The role operates remotely within the Eastern region of the United States, with a requirement to reside in Eastern or Central Time Zones.

You will handle an inbound phone queue, educate clients on ad performance, and use data to illustrate ROI. Strong communication, problem solving, and the ability to meet monthly targets are essential.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Strong communication skills (verbal and written).
• Technical proficiency with computers and information systems.
• Experience in account management, sales, advertising, or small business (preferred).
• Ability to thrive in a fast-paced, remote environment.

Responsibilities

• Provide inbound sales retention support for Yelp advertisers.
• Consult and educate advertisers; manage an inbound phone queue.
• Demonstrate value of Yelp investments via ad performance metrics.
• Handle escalated clients with active listening and conflict resolution.
• Become expert in Yelp advertising solutions and tailor recommendations.

Skills

Inbound sales

Account management

Customer success

Phone support

Education

Bachelor's degree

3+ years client facing experience

Tools

Chatbench

Job description

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers. The role operates remotely within the Eastern region of the United States, with a requirement to reside in Eastern or Central Time Zones.

You will handle an inbound phone queue, educate clients on ad performance, and use data to illustrate ROI. Strong communication, problem solving, and the ability to meet monthly targets are essential.