Remote Inbound Retention Specialist – East US

Yelp; Nashville (TN); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

PTO

Holiday pay

Parental leave

Wellness stipend

Work from home reimbursement

401(k)

Employee stock purchase plan

Job summary

Yelp is hiring an Inbound Retention Specialist for Sales in a remote US role. The position supports, consults, and retains advertisers post-sale from the Eastern region.

You’ll handle inbound inquiries, educate customers on ad performance, and drive retention with strong problem-solving and communication skills. Responsibilities include consulting advertisers, highlighting ROI, managing objections, and meeting monthly targets.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Proficient with computers and information systems.
• Strong written and verbal communication skills.
• Ability to troubleshoot and solve problems.

Responsibilities

• You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will use listening and conflict resolution skills to handle escalated clients
• You will become an expert in Yelp's advertising solutions and adapt product recommendations to client needs
• You will communicate effectively with clients and internal teams
• You will stay organized and efficient in a fast-paced environment
• You will consistently achieve/exceed monthly goals
• You will use Chatbench to research, draft proposals, analyze data and overcome objections

Skills

Communication skills

Problem solving

Time management

Organizational skills

Account management

Education

Bachelor's Degree

Tools

Chatbench

CRM software

Job description

Yelp is hiring an Inbound Retention Specialist for Sales in a remote US role. The position supports, consults, and retains advertisers post-sale from the Eastern region.

You’ll handle inbound inquiries, educate customers on ad performance, and drive retention with strong problem-solving and communication skills. Responsibilities include consulting advertisers, highlighting ROI, managing objections, and meeting monthly targets.