Remote Inbound Retention Specialist - East US

Yelp; Detroit (MI); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO & holidays

Parental leave

Wellness subsidy

FSA

401(k) retirement plan

Employee stock purchase plan

Work from home reimbursement

Base salary + incentives

Job summary

Yelp is seeking an Inbound Retention Specialist in the Eastern region for remote work. You will support, consult, and retain Yelp advertisers post-sale, primarily via inbound calls, and demonstrate ROI through performance metrics.

You’ll join a fast-paced Customer Success team, targeting monthly goals and using internal tools to draft proposals and resolve objections. Candidates in Eastern Time zones preferred.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Technically proficient with computers and information systems.
• Strong verbal and written communication skills.
• Experience in account management, sales, advertising, or small business preferred.
• Ability to thrive in a fast-paced, changing environment.
• Access to reliable high-speed internet at home.

Responsibilities

• Inbound sales retention and customer support to strengthen revenue retention.
• Consult and educate Yelp advertisers while in an inbound phone queue.
• Show advertisers the value of Yelp through ad performance metrics.
• Handle escalated clients with active listening and conflict resolution.
• Adapt product recommendations to client needs and overcome objections.
• Communicate effectively with clients and colleagues across Yelp.
• Stay organized and achieve monthly goals in a fast-paced setting.
• Utilize Chatbench to research, draft proposals, and analyze data.

Skills

Client facing

Communication skills

Time management

Problem solving

Education

Bachelor's Degree

3+ years relevant client facing experience

Tools

Chatbench

Job description

Yelp is seeking an Inbound Retention Specialist in the Eastern region for remote work. You will support, consult, and retain Yelp advertisers post-sale, primarily via inbound calls, and demonstrate ROI through performance metrics.

You’ll join a fast-paced Customer Success team, targeting monthly goals and using internal tools to draft proposals and resolve objections. Candidates in Eastern Time zones preferred.