Eastern Inbound Retention Specialist - Remote Sales

Yelp; New York (NY); Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Mental health support

PTO 15 days

Holidays 12

Job summary

Yelp is seeking an Inbound Retention Specialist to support and retain small business advertisers from a remote Eastern US region. You will manage inbound inquiries, educate clients on Yelp’s ads, and demonstrate ROI with performance metrics, while achieving monthly targets.

Required is a Bachelor's degree or 3+ years of client-facing experience, strong communication skills, and a comfort with technology. Expect competitive benefits and a fast-paced, growth-focused environment.

Qualifications

• Bachelor's Degree or 3+ years of client facing experience.
• Technically proficient with computers and information systems.
• Strong communication skills (verbal and written).
• Excellent problem solving and troubleshooting.
• Experience in account management, sales, advertising, or small business (preferred).
• Love for local businesses and understand their importance in local economies.
• Excellent time management and organizational skills with ability to track details.
• Ability to handle tough conversations with business owners professionally.
• Willingness to embrace a fast-paced, always-changing environment.
• Access to a reliable, high-speed internet connection at home.

Responsibilities

• Provide exceptional and timely customer support to strengthen revenue retention.
• Answer inbound calls, consulting and educating current Yelp advertisers.
• Show clients the value of Yelp through ad performance metrics.
• Use listening and conflict resolution skills to handle escalated clients.
• Become an expert in Yelp's advertising solutions and tailor recommendations.
• Communicate clearly with clients and with internal Yelp teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently achieve or exceed monthly goals.
• Use Chatbench to research, draft proposals, analyze data and overcome objections.

Skills

Client facing experience

Communication skills

Bachelor's degree

Education

Bachelor's Degree

Tools

Chatbench

Job description

Yelp is seeking an Inbound Retention Specialist to support and retain small business advertisers from a remote Eastern US region. You will manage inbound inquiries, educate clients on Yelp’s ads, and demonstrate ROI with performance metrics, while achieving monthly targets.

Required is a Bachelor's degree or 3+ years of client-facing experience, strong communication skills, and a comfort with technology. Expect competitive benefits and a fast-paced, growth-focused environment.