Remote East Inbound Retention Specialist

Yelp; Grand Rapids (MI); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision and dental

Mental health support

PTO 15 days + holidays

Parental leave up to 14 weeks

Wellness subsidy

Work from home reimbursement

401(k)

Employee stock purchase plan

Flexible benefits

Job summary

Yelp is seeking an Inbound Retention Specialist in Sales for remote work in the Eastern US region, with flexible locations including Detroit/Grand Rapids and other Eastern markets. The role focuses on supporting, consulting, and retaining advertisers post-sale, delivering a 5-star customer experience, and achieving monthly goals.

You will handle inbound inquiries, educate advertisers on Yelp’s value, and use performance data to demonstrate ROI while collaborating across Yelp teams.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong communication skills (verbal and written).
• Experience in account management, sales, advertising, or small business (preferred).
• Love for local businesses and understanding their importance in local economies.
• Excellent time management and organizational skills with the ability to track and complete numerous details.
• Ability to handle tough conversations with business owners professionally and solutions-oriented.
• Willing to embrace a fast-paced and changing environment.
• Access to an individual hardline high-speed internet connection in workspace (no satellite/mobile hotspot).

Responsibilities

• Help strengthen Yelp's revenue retention by providing exceptional and timely customer support.
• Be logged into an inbound phone queue for most of the day, consulting and educating our current Yelp advertisers.
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• Use listening and conflict resolution skills to handle escalated clients.
• Become an expert in Yelp's advertising solutions and adapt recommendations to client needs.
• Communicate effectively with clients and internal Yelp staff.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve/exceed monthly goals.
• Use Chatbench to research, draft proposals, analyze data and overcome objections.

Skills

Communication skills

Problem solving

Account management

Sales experience

Small business experience

Education

Bachelor's degree

3+ years experience

Job description

Yelp is seeking an Inbound Retention Specialist in Sales for remote work in the Eastern US region, with flexible locations including Detroit/Grand Rapids and other Eastern markets. The role focuses on supporting, consulting, and retaining advertisers post-sale, delivering a 5-star customer experience, and achieving monthly goals.

You will handle inbound inquiries, educate advertisers on Yelp’s value, and use performance data to demonstrate ROI while collaborating across Yelp teams.