Remote Inbound Donor Support Agent

ACD Direct; Anchorage (AK); On-site; USD 20,664 - 27,552; Part time

Job summary

ACD Direct is looking for experienced customer service professionals for its 2015 Winter Campaign Project in Anchorage, Alaska. This project starts in late November and is a high-earning opportunity for dedicated agents.

Applicants should have at least 6 months of telephone experience, typing speed of 40 WPM, and excellent communication skills. Certification for the project begins on October 15th, so candidates should be ready to complete the process quickly.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.
• Must demonstrate strong listening skills and call control.

Responsibilities

• Answer inbound calls from clients and take donations.
• Provide excellent customer service to enthusiastic callers.

Skills

Telephone experience

Computer knowledge

Typing 40 WPM

Self-motivation

Communication skills

Call control

Job description

ACD Direct is looking for experienced customer service professionals for its 2015 Winter Campaign Project in Anchorage, Alaska. This project starts in late November and is a high-earning opportunity for dedicated agents.

Applicants should have at least 6 months of telephone experience, typing speed of 40 WPM, and excellent communication skills. Certification for the project begins on October 15th, so candidates should be ready to complete the process quickly.