Remote Inbound Donor Support Agent

ACD Direct; Alexandria (VA); On-site; USD 20,664 - 27,552; Part time

Job summary

ACD Direct in Alexandria, Virginia is seeking experienced customer service professionals for their Winter Campaign Project. As an Independent Contractor, you will handle inbound calls for non-profit organizations, primarily focusing on donation requests.

Key qualifications include a minimum of 6 months of telephone experience, strong communication skills, and the ability to work independently. Certification begins on October 15th, 2015, and successful candidates can expect onboarding to take as little as 48 hours.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and accuracy required.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Provide customer service expertise to our clients.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Typing speed (40 WPM)

Written and verbal communication skills

Call control

Job description

ACD Direct in Alexandria, Virginia is seeking experienced customer service professionals for their Winter Campaign Project. As an Independent Contractor, you will handle inbound calls for non-profit organizations, primarily focusing on donation requests.

Key qualifications include a minimum of 6 months of telephone experience, strong communication skills, and the ability to work independently. Certification begins on October 15th, 2015, and successful candidates can expect onboarding to take as little as 48 hours.