Remote Inbound Donor Service Agent

ACD Direct; Moore (OK); Remote; USD 17,000 - 25,000; Full time

Job summary

A customer service provider is seeking experienced professionals to become ACD Direct Certified Agents for their Winter Campaign Project. This remote role involves answering inbound calls from enthusiastic callers, requiring a minimum of 6 months of formal telephone experience and the ability to type at least 40 WPM. Successful candidates will demonstrate strong listening skills and effective communication, and must complete the certification process within 14 days of acceptance. This project offers a potential for increased earnings during a busy campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent communication skills.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the entire certification process within 14 days after acceptance.
• Work with minimal supervision while demonstrating accuracy and efficiency.

Skills

Listening skills

Verbal communication

Written communication

Call control

Self-directed

Job description

A customer service provider is seeking experienced professionals to become ACD Direct Certified Agents for their Winter Campaign Project. This remote role involves answering inbound calls from enthusiastic callers, requiring a minimum of 6 months of formal telephone experience and the ability to type at least 40 WPM. Successful candidates will demonstrate strong listening skills and effective communication, and must complete the certification process within 14 days of acceptance. This project offers a potential for increased earnings during a busy campaign period.