Remote Inbound Donor Service Agent

ACD Direct; Chesapeake (VA); On-site; USD 13,776 - 27,552; Part time

Job summary

A service provider for non-profits is seeking experienced customer service professionals for their Winter Campaign Project in Chesapeake, Virginia. As an Independent Contractor, you will handle inbound calls for donations and assist with various project needs. Candidates should have at least six months of telephone experience, strong communication skills, and the ability to type a minimum of 40 WPM. Successful applicants will undergo a certification process within 14 days. This is an opportunity for motivated individuals looking to excel in customer service.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Self-directed and self-motivated.
• Must be able to complete the certification process within 14 days of acceptance.

Responsibilities

• Answer inbound calls from client callers.
• Provide services to clients represented by ACD Direct.
• Complete certification for the Winter Project.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM or higher)

Strong listening skills

Excellent written communication

Excellent verbal communication

Call center experience

Call control

Job description

A service provider for non-profits is seeking experienced customer service professionals for their Winter Campaign Project in Chesapeake, Virginia. As an Independent Contractor, you will handle inbound calls for donations and assist with various project needs. Candidates should have at least six months of telephone experience, strong communication skills, and the ability to type a minimum of 40 WPM. Successful applicants will undergo a certification process within 14 days. This is an opportunity for motivated individuals looking to excel in customer service.