Remote Inbound Donor Service Agent

ACD Direct; Springfield (IL); Remote; USD 1,653,000 - 2,066,000; Part time

Job summary

A leading customer service firm is seeking experienced independent contractors to handle inbound calls for various non-profit organizations, including donation calls. Candidates should possess minimum 6 months of telephone experience, solid computer skills, and excellent communication skills. The role requires motivation to complete a certification process within 14 days and the ability to work independently. Strong listening skills and call control are crucial for success. Certification for the Winter Campaign Project begins October 15, 2015.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must be self-directed and self-motivated.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Support clients by providing excellent customer service.

Skills

Telephone experience

Computer knowledge

Typing speed of 40 WPM or higher

Self-directed

Strong listening skills

Excellent written communication

Excellent verbal communication

Call control

Job description

A leading customer service firm is seeking experienced independent contractors to handle inbound calls for various non-profit organizations, including donation calls. Candidates should possess minimum 6 months of telephone experience, solid computer skills, and excellent communication skills. The role requires motivation to complete a certification process within 14 days and the ability to work independently. Strong listening skills and call control are crucial for success. Certification for the Winter Campaign Project begins October 15, 2015.