Remote Inbound Donor Service Agent

ACD Direct; South Bend (IN); Remote; USD 17,000 - 21,000; Full time

Job summary

A call center service provider is looking for experienced customer service professionals to join their Winter Campaign Project. The role involves taking inbound calls for donation processing, requiring at least 6 months of telephone experience, strong communication skills, and a typing speed of 40 WPM. This position is ideal for self-motivated individuals who can manage calls efficiently. Certification begins in mid-October and prepares agents for highly active holiday campaigns.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent communication are essential.

Responsibilities

• Provide customer service by answering inbound calls.
• Help clients with donation information and processing.

Skills

Telephone experience

Computer knowledge

Self-directed

Listening skills

Written and verbal communication

Call control

Job description

A call center service provider is looking for experienced customer service professionals to join their Winter Campaign Project. The role involves taking inbound calls for donation processing, requiring at least 6 months of telephone experience, strong communication skills, and a typing speed of 40 WPM. This position is ideal for self-motivated individuals who can manage calls efficiently. Certification begins in mid-October and prepares agents for highly active holiday campaigns.