Remote Inbound Donor Service Agent

ACD Direct; Sandy (UT); Remote; USD 16,531 - 27,552; Part time

Job summary

A customer service organization is seeking experienced customer service professionals to join their work-from-home team for a Winter Campaign Project. This role involves answering inbound calls, taking donations, and ensuring excellent communication. Candidates must have at least 6 months of telephone experience, strong listening skills, and the ability to work independently. Certification is necessary before starting the campaign, which runs from late November to December 31st. Interested applicants should apply through the provided website.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.
• Previous call center experience is a plus.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the certification process within 14 days of notification of acceptance.

Skills

Strong listening skills

Excellent written and verbal communication skills

Ability to work with minimal supervision

Self-directed and self-motivated

Accuracy

Efficiency

Call control

Job description

A customer service organization is seeking experienced customer service professionals to join their work-from-home team for a Winter Campaign Project. This role involves answering inbound calls, taking donations, and ensuring excellent communication. Candidates must have at least 6 months of telephone experience, strong listening skills, and the ability to work independently. Certification is necessary before starting the campaign, which runs from late November to December 31st. Interested applicants should apply through the provided website.