Remote Inbound Donor Service Agent

ACD Direct; Reno (NV); On-site; USD 16,531 - 20,664; Part time

Job summary

A work-at-home company is seeking experienced customer service professionals for their Winter Campaign Project. The role involves answering inbound calls for donation purposes, with a focus on providing excellent customer service. Candidates should have at least 6 months of telephone experience, strong communication skills, and the ability to work independently. Certification is necessary, and the project runs from late November through December, with training commencing in mid-October.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must complete certification process within 14 days of acceptance.

Responsibilities

• Answer inbound calls from clients.
• Provide exceptional customer service during campaigns.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing 40 WPM

Listening skills

Written communication

Verbal communication

Call control

Job description

A work-at-home company is seeking experienced customer service professionals for their Winter Campaign Project. The role involves answering inbound calls for donation purposes, with a focus on providing excellent customer service. Candidates should have at least 6 months of telephone experience, strong communication skills, and the ability to work independently. Certification is necessary, and the project runs from late November through December, with training commencing in mid-October.