Remote Inbound Donor Service Agent

ACD Direct; Aurora (CO); On-site; USD 17,000 - 28,000; Full time

Job summary

A leading work-at-home service provider is seeking experienced customer service professionals for their upcoming Winter Campaign Project. This role involves answering inbound calls and assisting enthusiastic donors. Candidates must have at least 6 months of telephone experience and be able to type 40 words per minute or higher. Certification begins in mid-October, and selected agents can onboard within 48 hours. This position allows for work-from-home flexibility and potential for competitive earnings during busy campaign periods.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Moderate level of computer knowledge required.
• Ability to work with minimal supervision is essential.
• Self-directed and self-motivated candidates will excel.
• Must complete the certification process within 14 days of acceptance.

Responsibilities

• Provide customer service support for inbound calls.
• Answer calls from enthusiastic donors for various projects.
• Attend certification training and become project-ready.

Skills

Telephone experience

Computer knowledge

Self-motivation

Typing speed (40 WPM)

Listening skills

Written communication

Verbal communication

Call control

Job description

A leading work-at-home service provider is seeking experienced customer service professionals for their upcoming Winter Campaign Project. This role involves answering inbound calls and assisting enthusiastic donors. Candidates must have at least 6 months of telephone experience and be able to type 40 words per minute or higher. Certification begins in mid-October, and selected agents can onboard within 48 hours. This position allows for work-from-home flexibility and potential for competitive earnings during busy campaign periods.