Remote Inbound Donor Service Agent

ACD Direct; Newport News (VA); On-site; USD 24,000 - 36,000; Part time

Job summary

A customer service firm in Newport News is looking for experienced customer service professionals for a Winter Campaign. As an Independent Contractor, you'll take inbound calls and assist enthusiastic callers. Ideal candidates have at least 6 months of telephone experience, and must be motivated, self-directed, and capable of typing 40 WPM or higher. Certification begins mid-October, and the role offers a potentially large earning during the busy campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent communication abilities.
• Previous call center experience is a plus.

Responsibilities

• Answer inbound calls from enthusiastic clients.
• Provide customer service and support during campaigns.
• Complete certification within 14 days of acceptance notification.

Skills

Telephone experience

Computer knowledge

Ability to work with minimal supervision

Typing speed of 40 WPM or higher

Strong listening skills

Excellent written and verbal communication skills

Job description

A customer service firm in Newport News is looking for experienced customer service professionals for a Winter Campaign. As an Independent Contractor, you'll take inbound calls and assist enthusiastic callers. Ideal candidates have at least 6 months of telephone experience, and must be motivated, self-directed, and capable of typing 40 WPM or higher. Certification begins mid-October, and the role offers a potentially large earning during the busy campaign period.