Remote Inbound Donor Service Agent

ACD Direct; Minneapolis (MN); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service provider is looking for experienced agents for their upcoming winter campaign in Minneapolis. Applicants must have at least 6 months of telephone experience and be able to work independently while maintaining strong communication skills. The project involves taking inbound calls for donations, and a certification process is necessary within 14 days after acceptance. This remote contractor position offers potential for increased earnings during the busy winter season.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be self-directed and motivated to work independently.
• Must demonstrate the ability to manage calls effectively.

Responsibilities

• Provide customer service by answering incoming calls.
• Perform tasks related to inbound donation calls.
• Complete the certification process within 14 days after acceptance.

Skills

Telephone experience

Computer knowledge

Ability to work with minimal supervision

Typing speed of at least 40 WPM

Strong listening skills

Excellent written communication skills

Excellent verbal communication skills

Self-motivated

Job description

A customer service provider is looking for experienced agents for their upcoming winter campaign in Minneapolis. Applicants must have at least 6 months of telephone experience and be able to work independently while maintaining strong communication skills. The project involves taking inbound calls for donations, and a certification process is necessary within 14 days after acceptance. This remote contractor position offers potential for increased earnings during the busy winter season.