Remote Inbound Donor Service Agent

ACD Direct; Saint Cloud (MN); Remote; USD 16,531 - 20,664; Part time

Job summary

A leading call center is seeking experienced customer service professionals for a Winter Campaign Project in Minnesota. The role involves answering inbound calls, managing requests, and adhering to scripts. Candidates must have at least 6 months of telephone experience and be able to type 40 WPM or higher. Successful agents will be certified to start taking calls within weeks. This role offers the potential for a significant earning opportunity during the busy holiday season.

Qualifications

• Minimum 6 months of formal telephone experience, preferably in a call center.
• Moderate computer knowledge required.
• Must type 40 WPM or higher.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Help clients by following scripts and call procedures.
• Complete the entire certification process within 14 days.

Skills

Telephone experience

Listening skills

Written communication

Verbal communication

Call control

Self-directed

Efficiency

Job description

A leading call center is seeking experienced customer service professionals for a Winter Campaign Project in Minnesota. The role involves answering inbound calls, managing requests, and adhering to scripts. Candidates must have at least 6 months of telephone experience and be able to type 40 WPM or higher. Successful agents will be certified to start taking calls within weeks. This role offers the potential for a significant earning opportunity during the busy holiday season.