Remote Inbound Donor Service Agent

ACD Direct; Lakeville (MN); On-site; USD 17,000 - 22,000; Part time

Job summary

A customer service company based in Lakeville, Minnesota, is looking for experienced individuals for a Winter Campaign Project. This role involves answering donor calls for non-profit organizations. Candidates must have a minimum of 6 months of telephone experience, a typing speed of at least 40 WPM, and strong communication skills. Certification begins October 15, 2015, with the potential for higher earnings during the busiest campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge required.
• Must be able to type 40 WPM or higher.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Demonstrate call control during interactions.
• Complete certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Listening skills

Communication skills

Call control

Job description

A customer service company based in Lakeville, Minnesota, is looking for experienced individuals for a Winter Campaign Project. This role involves answering donor calls for non-profit organizations. Candidates must have a minimum of 6 months of telephone experience, a typing speed of at least 40 WPM, and strong communication skills. Certification begins October 15, 2015, with the potential for higher earnings during the busiest campaign period.