Remote Inbound Donor Service Agent

ACD Direct; Lorain (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

A customer service provider is seeking experienced professionals for a Winter Campaign Project in Lorain, Ohio. As an Independent Contractor, you will handle inbound calls related to donations for non-profit organizations. Candidates must have at least 6 months of telephone experience, excellent communication skills, and be self-motivated. The certification process begins mid-October, with roles expected to last through late December. Competitive agents may be considered for future projects.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be self-directed and self-motivated.
• Must demonstrate strong listening skills and call control.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.
• Work with minimal supervision.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed 40 WPM

Strong listening skills

Written communication

Verbal communication

Call control

Job description

A customer service provider is seeking experienced professionals for a Winter Campaign Project in Lorain, Ohio. As an Independent Contractor, you will handle inbound calls related to donations for non-profit organizations. Candidates must have at least 6 months of telephone experience, excellent communication skills, and be self-motivated. The certification process begins mid-October, with roles expected to last through late December. Competitive agents may be considered for future projects.