Remote Inbound Donor Service Agent

ACD Direct; Canton (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

A reputable call center organization is seeking experienced customer service professionals for its Winter Campaign Project. As an Independent Contractor, you will take inbound calls primarily for donation collections, leveraging your customer service skills. Key qualifications include a minimum of 6 months telephone experience, the ability to type 40 WPM, and strong communication skills. Certification for the project begins mid-October, and interested candidates should apply online. This role is fully remote based in Ohio.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from clients' callers.
• Prepare independently for calls.
• Complete the certification process within 14 days.

Skills

Telephone experience

Computer knowledge

Typing speed 40 WPM or higher

Self-directed

Strong listening skills

Excellent communication skills

Job description

A reputable call center organization is seeking experienced customer service professionals for its Winter Campaign Project. As an Independent Contractor, you will take inbound calls primarily for donation collections, leveraging your customer service skills. Key qualifications include a minimum of 6 months telephone experience, the ability to type 40 WPM, and strong communication skills. Certification for the project begins mid-October, and interested candidates should apply online. This role is fully remote based in Ohio.