Remote Inbound Donor Service Agent

ACD Direct; Fort Jennings (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

A service-focused company is seeking experienced customer service professionals in Fort Jennings, Ohio, for their 2015 Winter Campaign Project. This role involves answering inbound calls, providing donation support, and requires candidates who are self-motivated with a proven telephone background. Certification begins mid-October, with a strong earning potential for those who excel. Ideal candidates will have 6 months of telephone experience, excellent communication skills, and the ability to work independently in a dynamic environment.

Qualifications

• Minimum 6 months formal telephone experience.
• Ability to type 40 WPM or higher.
• Self-directed and self-motivated individual.
• Must complete certification process within 14 days.

Responsibilities

• Answer inbound calls from clients' callers.
• Prepare independently for handling calls.
• Provide excellent customer service.

Skills

Formal telephone experience

Computer knowledge

Self-motivated

Strong listening skills

Accuracy

Efficiency

Excellent communication skills

Call control

Job description

A service-focused company is seeking experienced customer service professionals in Fort Jennings, Ohio, for their 2015 Winter Campaign Project. This role involves answering inbound calls, providing donation support, and requires candidates who are self-motivated with a proven telephone background. Certification begins mid-October, with a strong earning potential for those who excel. Ideal candidates will have 6 months of telephone experience, excellent communication skills, and the ability to work independently in a dynamic environment.