Remote Inbound Donor Service Agent

ACD Direct; Cleveland (OH); Remote; USD 17,000 - 22,000; Part time

Job summary

A customer service organization is seeking experienced professionals for their Winter Campaign in Cleveland, Ohio. Candidates will provide customer service by answering inbound calls for non-profit organizations. Successful candidates will complete a certification process within 14 days of notification. This position requires a minimum of 6 months of telephone experience and strong communication skills. Opportunities for future projects may arise based on performance during this campaign.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Must be able to type 40 WPM or higher.
• Accuracy and efficiency in communication.

Responsibilities

• Provide customer service and handle inbound calls.
• Complete the entire certification process within 14 days of acceptance.

Skills

Strong listening skills

Excellent written and verbal communication skills

Self-directed and self-motivated

Ability to work with minimal supervision

Demonstrates call control

Job description

A customer service organization is seeking experienced professionals for their Winter Campaign in Cleveland, Ohio. Candidates will provide customer service by answering inbound calls for non-profit organizations. Successful candidates will complete a certification process within 14 days of notification. This position requires a minimum of 6 months of telephone experience and strong communication skills. Opportunities for future projects may arise based on performance during this campaign.