Remote Inbound Donor Service Agent

ACD Direct; Coon Rapids (MN); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service agency in Coon Rapids is seeking experienced individuals for customer service roles for their Winter Campaign Project. The job entails answering calls regarding donations and requires a minimum of 6 months of telephone experience, effective communication, and typing skills of 40 WPM or higher. Certification for the project begins mid-October, and candidates should be ready to complete this process promptly. This is an enticing opportunity for dedicated individuals to work from home.

Qualifications

• Minimum 6 months formal telephone experience, preferably in call center.
• Able to work with minimal supervision and self-motivated.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.
• Demonstrate call control and maintain accuracy and efficiency.

Skills

Telephone experience

Computer knowledge

Typing speed 40 WPM

Listening skills

Written communication

Verbal communication

Job description

A customer service agency in Coon Rapids is seeking experienced individuals for customer service roles for their Winter Campaign Project. The job entails answering calls regarding donations and requires a minimum of 6 months of telephone experience, effective communication, and typing skills of 40 WPM or higher. Certification for the project begins mid-October, and candidates should be ready to complete this process promptly. This is an enticing opportunity for dedicated individuals to work from home.