Remote Inbound Donor Service Agent

ACD Direct; Juneau (AK); On-site; USD 17,000 - 25,000; Part time

Job summary

A customer service company is seeking experienced representatives for a project during its Winter Campaign starting in November. Candidates need a minimum of 6 months of telephone experience and should be able to type at least 40 words per minute. The role involves answering inbound calls for various clients and completing a certification process within 14 days of acceptance. Competitive candidates may be selected for future projects as well.

Qualifications

• Minimum 6 months of formal telephone experience, preferably in a call center.
• Ability to type 40 WPM or higher.
• Strong accuracy and efficiency in call handling.

Responsibilities

• Provide customer service by answering inbound calls.
• Certify as an ACD Direct agent for seasonal projects.
• Complete certification process within 14 days of acceptance.

Skills

Telephone experience

Strong listening skills

Excellent communication skills

Self-motivated

Call control

Job description

A customer service company is seeking experienced representatives for a project during its Winter Campaign starting in November. Candidates need a minimum of 6 months of telephone experience and should be able to type at least 40 words per minute. The role involves answering inbound calls for various clients and completing a certification process within 14 days of acceptance. Competitive candidates may be selected for future projects as well.