Remote Inbound Donor Service Agent

ACD Direct; Edina (MN); On-site; USD 16,531 - 24,796; Full time

Job summary

A customer service company is seeking experienced professionals to help with their Winter Campaign Project, offering remote work opportunities. Candidates should have at least 6 months of formal telephone experience, strong computer skills, and be able to type 40 WPM or higher. The certification process will begin in mid-October, with the project running through late December. Interested candidates should demonstrate motivation and excellent communication skills during the certification process.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must be self directed and self motivated.

Responsibilities

• Provide customer service by answering inbound calls.
• Assist with taking donations and orders over the phone.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Typing speed 40 WPM

Self-directed

Listening skills

Written communication

Verbal communication

Job description

A customer service company is seeking experienced professionals to help with their Winter Campaign Project, offering remote work opportunities. Candidates should have at least 6 months of formal telephone experience, strong computer skills, and be able to type 40 WPM or higher. The certification process will begin in mid-October, with the project running through late December. Interested candidates should demonstrate motivation and excellent communication skills during the certification process.