Remote Inbound Donor Service Agent

ACD Direct; Fayetteville (NC); Remote; USD 17,000 - 22,000; Full time

Job summary

A customer service organization is seeking experienced professionals for its 2015 Winter Campaign. The role involves answering inbound calls and requires at least 6 months of telephone experience. Candidates must demonstrate strong communication skills and efficiency, and complete a certification process in 14 days. This position offers potential earnings during one of the busiest campaigns and allows for future project opportunities.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent written and verbal communication skills.

Responsibilities

• Answer inbound calls from client’s callers.
• Prepare for calls by reading and following scripts.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Listening skills

Communication skills

Job description

A customer service organization is seeking experienced professionals for its 2015 Winter Campaign. The role involves answering inbound calls and requires at least 6 months of telephone experience. Candidates must demonstrate strong communication skills and efficiency, and complete a certification process in 14 days. This position offers potential earnings during one of the busiest campaigns and allows for future project opportunities.