Remote Inbound Donor Service Agent

ACD Direct; Austin (TX); Remote; USD 13,776 - 20,664; Part time

Job summary

A customer service leader is looking for experienced professionals to handle inbound calls during their 2015 Winter Campaign. Ideal candidates should have at least 6 months of formal telephone experience, strong listening skills, and the ability to work independently. Certification for this project begins mid-October and must be completed within 14 days. This role can lead to future projects for those who excel during their time with this campaign.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Prepare independently for the calls you take.
• Complete the entire certification process within 14 days of acceptance.

Skills

Call control

Listening skills

Written communication

Verbal communication

Self-motivation

Job description

A customer service leader is looking for experienced professionals to handle inbound calls during their 2015 Winter Campaign. Ideal candidates should have at least 6 months of formal telephone experience, strong listening skills, and the ability to work independently. Certification for this project begins mid-October and must be completed within 14 days. This role can lead to future projects for those who excel during their time with this campaign.