Remote Inbound Donor Service Agent

ACD Direct; Youngstown (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

A customer service company is seeking experienced professionals for a winter campaign project. Responsibilities include answering inbound calls and providing exceptional service. Successful candidates will undergo a certification process starting on October 15th, 2015. Strong listening and communication skills are essential, along with a minimum of 6 months telephone experience. This role offers competitive earning potential during a busy campaign, and onboarding can happen quickly.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to type 40 WPM or higher.
• Must demonstrate accuracy and efficiency.

Responsibilities

• Providing excellent customer service over the phone.
• Answering inbound calls from enthusiastic callers.
• Completing the certification process within 14 days of acceptance.

Skills

Formal telephone experience

Computer knowledge

Self-motivation

Listening skills

Written and verbal communication

Call control

Job description

A customer service company is seeking experienced professionals for a winter campaign project. Responsibilities include answering inbound calls and providing exceptional service. Successful candidates will undergo a certification process starting on October 15th, 2015. Strong listening and communication skills are essential, along with a minimum of 6 months telephone experience. This role offers competitive earning potential during a busy campaign, and onboarding can happen quickly.