Remote Inbound Donor Service Agent

ACD Direct; Des Moines (IA); On-site; USD 20,664 - 34,440; Part time

Job summary

A customer service firm is seeking experienced agents for an inbound call project handling donations for PBS and NPR. Candidates should have a minimum of 6 months of telephone experience, moderate computer skills, and be self-motivated. The project starts with certification in mid-October, and you can expect to complete the certification within 14 days. This is a work-at-home opportunity with the potential for a busy campaign. Registered agents can begin working as soon as they're certified.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must have moderate computer knowledge.
• Ability to work with minimal supervision.

Responsibilities

• Provide customer service via inbound calls.
• Take donations for PBS and NPR stations.
• Complete certification process within 14 days of notification.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Listening skills

Written and verbal communication

Job description

A customer service firm is seeking experienced agents for an inbound call project handling donations for PBS and NPR. Candidates should have a minimum of 6 months of telephone experience, moderate computer skills, and be self-motivated. The project starts with certification in mid-October, and you can expect to complete the certification within 14 days. This is a work-at-home opportunity with the potential for a busy campaign. Registered agents can begin working as soon as they're certified.