Remote Inbound Donor Service Agent

ACD Direct; Denver (CO); On-site; USD 17,000 - 25,000; Part time

Job summary

A work-at-home customer service company is looking for experienced professionals for its Winter Campaign. Responsibilities include answering inbound calls and preparing for calls based on scripts. Ideal candidates have at least 6 months of formal telephone experience and must complete a certification within 14 days of acceptance. This role offers great earning potential during the busy December period.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Must be self-directed and capable of working with minimal supervision.
• Demonstrates strong listening skills and excellent verbal communication.

Responsibilities

• Providing customer service by answering inbound calls.
• Preparing for calls by reading and following scripts.
• Completing the certification process within 14 days of acceptance.

Skills

Formal telephone experience

Computer knowledge

Ability to work with minimal supervision

Typing speed of 40 WPM or higher

Self-directed and motivated

Strong listening skills

Accuracy

Efficiency

Excellent communication skills

Call control

Job description

A work-at-home customer service company is looking for experienced professionals for its Winter Campaign. Responsibilities include answering inbound calls and preparing for calls based on scripts. Ideal candidates have at least 6 months of formal telephone experience and must complete a certification within 14 days of acceptance. This role offers great earning potential during the busy December period.