Remote Inbound Donor Service Agent

ACD Direct; Colorado Springs (CO); Remote; USD 17,000 - 25,000; Part time

Job summary

A work-at-home customer service provider in Colorado Springs is seeking experienced independent contractors for their Winter Campaign Project. The role involves answering donations calls for non-profit organizations like PBS and NPR. Candidates with at least 6 months of phone experience and strong communication skills can certify for the project starting in October. This opportunity offers a chance to work with motivated individuals while providing essential customer service during peak project times. Immediate certification available for motivated candidates.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Self-directed and self-motivated.
• Excellent written and verbal communication skills.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the entire certification process within 14 days after acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Listening skills

Communication skills

Call control

Job description

A work-at-home customer service provider in Colorado Springs is seeking experienced independent contractors for their Winter Campaign Project. The role involves answering donations calls for non-profit organizations like PBS and NPR. Candidates with at least 6 months of phone experience and strong communication skills can certify for the project starting in October. This opportunity offers a chance to work with motivated individuals while providing essential customer service during peak project times. Immediate certification available for motivated candidates.