Remote Inbound Donor Service Agent

ACD Direct; Boise (ID); Remote; USD 16,531,000 - 33,062,000; Part time

Job summary

A dynamic work-at-home company is seeking experienced customer service professionals for a Winter Campaign Project. This role involves answering inbound calls and requires a minimum of 6 months telephone experience. Candidates must demonstrate strong communication skills, efficiency, and the ability to work independently. The certification process is swift, taking as little as 14 days. Join our team to contribute to our ongoing projects and enjoy the flexibility of working from home during one of our busiest seasons.

Qualifications

• Minimum 6 months of telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Must demonstrate call control and accuracy.

Responsibilities

• Answer inbound calls from clients' callers.
• Provide expertise and services to the clients represented.
• Complete the certification process within 14 days of notification.

Skills

Customer service expertise

Strong listening skills

Excellent written communication

Ability to work with minimal supervision

Typing speed of 40 WPM or higher

Self-motivated

Call control

Job description

A dynamic work-at-home company is seeking experienced customer service professionals for a Winter Campaign Project. This role involves answering inbound calls and requires a minimum of 6 months telephone experience. Candidates must demonstrate strong communication skills, efficiency, and the ability to work independently. The certification process is swift, taking as little as 14 days. Join our team to contribute to our ongoing projects and enjoy the flexibility of working from home during one of our busiest seasons.