Remote Inbound Donor Service Agent

ACD Direct; Dubuque (IA); Remote; USD 17,000 - 34,000; Part time

Job summary

A customer service provider is looking for experienced professionals for their upcoming Winter Campaign Project starting in November. Candidates should possess at least 6 months of formal telephone experience and be capable of working independently. The role involves taking inbound calls and requires strong communication skills and accuracy. Certification begins mid-October, and those selected will have the opportunity to work on future projects based on their performance. This role offers competitive earning potential for motivated agents.

Qualifications

• Minimum 6 months formal telephone experience, preferably in call centers.
• Moderate level of computer knowledge is required.
• Ability to work with minimal supervision is essential.
• Must be able to type 40 WPM or higher.
• Strong listening skills and accuracy are necessary for the role.
• Excellent written and verbal communication skills are critical.

Responsibilities

• Provide outstanding customer service by taking inbound calls.
• Follow scripts and guidelines during calls.
• Participate in the certification process and complete tasks efficiently.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Listening skills

Communication skills

Call control

Job description

A customer service provider is looking for experienced professionals for their upcoming Winter Campaign Project starting in November. Candidates should possess at least 6 months of formal telephone experience and be capable of working independently. The role involves taking inbound calls and requires strong communication skills and accuracy. Certification begins mid-October, and those selected will have the opportunity to work on future projects based on their performance. This role offers competitive earning potential for motivated agents.