Remote Inbound Donor Service Agent

ACD Direct; Auburn (AL); On-site; USD 16,531 - 27,552; Part time

Job summary

A customer service company is hiring experienced professionals for its Winter Campaign in Auburn, Alabama. The project begins in late November and involves handling calls for various non-profits, including PBS and NPR. Candidates should have at least 6 months of formal telephone experience and strong communication skills. Certification is required and should be completed within 14 days post-acceptance. This position offers flexible work and is an excellent opportunity for those aiming to excel in customer service.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent written and verbal communication skills.

Responsibilities

• Answer inbound calls from clients.
• Complete the entire certification process within 14 days of acceptance.
• Work independently with minimal supervision.

Skills

Telephone experience

Computer knowledge

Typing speed 40 WPM

Self-directed

Strong listening skills

Excellent communication skills

Job description

A customer service company is hiring experienced professionals for its Winter Campaign in Auburn, Alabama. The project begins in late November and involves handling calls for various non-profits, including PBS and NPR. Candidates should have at least 6 months of formal telephone experience and strong communication skills. Certification is required and should be completed within 14 days post-acceptance. This position offers flexible work and is an excellent opportunity for those aiming to excel in customer service.