Remote Inbound Dental Support Specialist

Humana; Wisconsin; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to handle 40+ inbound calls daily from members and providers in a remote setting. You will resolve benefit questions, guide next steps, and document outcomes in internal systems.

The role requires 2+ years of customer service experience, strong communication, and the ability to escalate issues when needed. Training begins with a five to six week schedule, followed by a daytime evening shift in the Eastern time zone.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating by severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Communication

Documentation

Escalation

Time management

Education

Associate or bachelor’s degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to handle 40+ inbound calls daily from members and providers in a remote setting. You will resolve benefit questions, guide next steps, and document outcomes in internal systems.

The role requires 2+ years of customer service experience, strong communication, and the ability to escalate issues when needed. Training begins with a five to six week schedule, followed by a daytime evening shift in the Eastern time zone.