Remote Dental Inbound Support Specialist

Humana, Inc.; Hartford (CT); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative to be the first human connection for members and providers. This remote role helps answer benefit questions, resolve concerns, and guide customers through next steps to ensure they feel informed and supported.

Candidates should have at least 2 years of customer service experience and reside in the Central or Eastern Time Zone. The job requires documenting issues across multiple systems and escalating when needed.

Qualifications

• 2+ years of customer service experience.
• Must reside in Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating as needed.
• Experience interpreting and responding to customer requests.
• Experience excelling in performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily in a back-to-back call center environment.
• Address benefit questions, service issues, and general inquiries for members/providers.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions, and outcomes.
• Resolve routine to moderately complex issues per guidelines and workflows.
• Identify issues requiring escalation and ensure proper handoff.

Skills

Customer service

Documentation

Escalation

Multisystem support

Education

Associate or Bachelor's Degree

Tools

CRM systems

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative to be the first human connection for members and providers. This remote role helps answer benefit questions, resolve concerns, and guide customers through next steps to ensure they feel informed and supported.

Candidates should have at least 2 years of customer service experience and reside in the Central or Eastern Time Zone. The job requires documenting issues across multiple systems and escalating when needed.