Remote Dental Inbound Support Specialist

Humana; Vermont; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to handle high-volume patient and provider inquiries remotely. You will answer benefit questions, resolve concerns, and guide members through next steps, reporting to the Inbound Contacts Supervisor as part of the Consumer Contacts team.

The role requires at least 2 years of customer service experience, with residency in the Central or Eastern Time Zone. Training is conducted remotely and includes 90-day scenario-based assessments.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience escalating based on severity across multiple systems.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Timezone awareness

Issue documentation

Multi-system escalation

Clear communication

Education

Associate or bachelor's degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to handle high-volume patient and provider inquiries remotely. You will answer benefit questions, resolve concerns, and guide members through next steps, reporting to the Inbound Contacts Supervisor as part of the Consumer Contacts team.

The role requires at least 2 years of customer service experience, with residency in the Central or Eastern Time Zone. Training is conducted remotely and includes 90-day scenario-based assessments.