Remote Inbound Dental Support Specialist

Humana; Tennessee; À distance; USD 39 000 - 49 000; Plein temps

Résumé du poste

Humana is seeking a Dental Inbound Contacts Representative to handle member and provider questions remotely. You’ll report to the Inbound Contacts Supervisor and support the Consumer Contacts team by routing issues, documenting outcomes, and guiding customers through next steps.

Training runs five to six weeks with a strict schedule in Eastern time. You should have at least two years of customer service experience, strong documentation skills, and the ability to work in a fast-paced,

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsabilités

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Connaissances

Customer service

Documentation

Multi-system support

Escalation handling

Communication skills

Performance-driven

Time zone residency

Formation

Associate/Bachelor's degree

Description du poste

Humana is seeking a Dental Inbound Contacts Representative to handle member and provider questions remotely. You’ll report to the Inbound Contacts Supervisor and support the Consumer Contacts team by routing issues, documenting outcomes, and guiding customers through next steps.

Training runs five to six weeks with a strict schedule in Eastern time. You should have at least two years of customer service experience, strong documentation skills, and the ability to work in a fast-paced,