Remote Inbound Dental Support Specialist

Humana; Illinois; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to handle member and provider inquiries remotely. You will answer benefits questions, resolve concerns, and guide customers through next steps, while maintaining documentation in internal systems and meeting performance metrics.

The role starts with comprehensive training, a 5–6 week program, and a regular 8:30 AM to 5:00 PM Eastern schedule during training, followed by an 11:00 AM–9:00 PM Eastern shift.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service experience

ETZ residency

Documentation of issues

Multi-system triage

Request interpretation & response

Performance-driven environment

Education

Associate or bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to handle member and provider inquiries remotely. You will answer benefits questions, resolve concerns, and guide customers through next steps, while maintaining documentation in internal systems and meeting performance metrics.

The role starts with comprehensive training, a 5–6 week program, and a regular 8:30 AM to 5:00 PM Eastern schedule during training, followed by an 11:00 AM–9:00 PM Eastern shift.