Remote Dental Inbound Support Specialist

Humana, Inc.; Providence (RI); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative to support members and providers remotely. You will handle 40+ inbound calls daily, address benefits and service questions, document outcomes, and escalate when needed.

The role starts with a five-to-six week training in the Eastern Time zone, followed by a fixed 8-hour shift between 11:00 AM and 9:00 PM ET, Monday–Friday. You must have at least 2 years of customer service experience and reside in the Central or Eastern Time Zone.

Qualifications

• Minimum 2 years of customer service experience
• Must reside in the Central or Eastern Time Zone
• Customer service mindset with a genuine desire to help others
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling within performance-focused settings
• Associate or bachelor's Degree (preferred)
• Previous inbound call center experience (preferred)
• Healthcare, Dental or insurance industry experience (preferred)

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Inbound call center

Documentation

Multisystem troubleshooting

Escalation

Education

Associate degree

Bachelor's degree

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative to support members and providers remotely. You will handle 40+ inbound calls daily, address benefits and service questions, document outcomes, and escalate when needed.

The role starts with a five-to-six week training in the Eastern Time zone, followed by a fixed 8-hour shift between 11:00 AM and 9:00 PM ET, Monday–Friday. You must have at least 2 years of customer service experience and reside in the Central or Eastern Time Zone.