Remote Dental Inbound Support Specialist

Humana; West Virginia; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to work remotely, handling member and provider inquiries with empathy and efficiency. You will document interactions, resolve routine issues, and escalate when needed, all while meeting quality and productivity standards.

The role supports the Inbound Contacts Supervisor within the Consumer Contacts team and requires strong customer service skills, detail orientation, and the ability to navigate multiple systems.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests across multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Documentation of issues

Multisystem escalation

Interpreting requests

Performance-driven

Empathy

Education

Associate or Bachelor’s Degree

Tools

CRM systems

Job description

Humana is seeking a Dental Inbound Contacts Representative to work remotely, handling member and provider inquiries with empathy and efficiency. You will document interactions, resolve routine issues, and escalate when needed, all while meeting quality and productivity standards.

The role supports the Inbound Contacts Supervisor within the Consumer Contacts team and requires strong customer service skills, detail orientation, and the ability to navigate multiple systems.