Remote Inbound Dental Support Specialist

Humana Inc; Ohio; Hybride; USD 39 000 - 49 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off & holidays

Disability insurance

Life insurance

Résumé du poste

Humana Inc. in the United States is seeking a Dental Inbound Contacts Representative to join the Consumer Contacts team remotely. You will handle member and provider inquiries, document interactions, and resolve routine issues while ensuring quality service.

Training starts Jan 4, 2027, with a full-time 8:30 AM–5:00 PM ET schedule during onboarding. After training, you will work an 8-hour shift between 11:00 AM and 9:00 PM ET, Monday through Friday.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating as needed.
• Experience interpreting and responding to customer requests.
• Experience excelling in performance-focused settings.

Responsabilités

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Connaissances

Customer service mindset

Empathy

Communication

Formation

Associate or bachelor's Degree

Description du poste

Humana Inc. in the United States is seeking a Dental Inbound Contacts Representative to join the Consumer Contacts team remotely. You will handle member and provider inquiries, document interactions, and resolve routine issues while ensuring quality service.

Training starts Jan 4, 2027, with a full-time 8:30 AM–5:00 PM ET schedule during onboarding. After training, you will work an 8-hour shift between 11:00 AM and 9:00 PM ET, Monday through Friday.