Dental Inbound Support Specialist - Remote

Humana Inc; United States; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Holidays, parental and caregiver leave

Disability and life insurance

Job summary

Humana Inc is seeking a Dental Inbound Contacts Representative 2 to support members and providers remotely. You will handle a high volume of inbound calls, resolve benefit questions, and document interactions in internal systems. Training starts Jan 4, 2027, with a 8:30 AM–5:00 PM ET schedule, then 11:00 AM–9:00 PM ET shifts.

The role emphasizes accuracy, empathy, and timely issue resolution in a fast-paced setting, with travel occasionally required for trainings.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service mindset

Customer service experience

Documentation of issues

Multisystem support

Communication skills

Issue escalation

Education

Associate or bachelor’s degree

Job description

Humana Inc is seeking a Dental Inbound Contacts Representative 2 to support members and providers remotely. You will handle a high volume of inbound calls, resolve benefit questions, and document interactions in internal systems. Training starts Jan 4, 2027, with a 8:30 AM–5:00 PM ET schedule, then 11:00 AM–9:00 PM ET shifts.

The role emphasizes accuracy, empathy, and timely issue resolution in a fast-paced setting, with travel occasionally required for trainings.