Remote Customer Service Agent – BYOD, $15/hr + Shift Diff

Five Star Solutions; Columbia (SC); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Job summary

Five Star Solutions is seeking people who enjoy helping others by answering incoming calls from customers about goods and services, delivering high-quality service with a friendly, professional attitude. This BYOD, work-at-home role requires living in one of the listed states and provides flexible hours.

Responsibilities include handling inbound calls, following scripts, identifying needs, offering solutions, and occasional upselling.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Must be 18 years of age; background check required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully switch from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center experience

Verbal communication

Active listening

Independent work

18+ age

Job description

Five Star Solutions is seeking people who enjoy helping others by answering incoming calls from customers about goods and services, delivering high-quality service with a friendly, professional attitude. This BYOD, work-at-home role requires living in one of the listed states and provides flexible hours.

Responsibilities include handling inbound calls, following scripts, identifying needs, offering solutions, and occasional upselling.