Remote Inbound Customer Support Specialist (Banking)

Five Star Solutions; Shreveport (LA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD policy

Paid Training

Remote work

Job summary

Five Star Solutions is seeking individuals to answer inbound customer calls about goods and services with a professional attitude. The role supports debit card inquiries and balances, and is a BYOD work-at-home position across multiple states. Responsibilities include handling scripts, upselling where possible, and maintaining professionalism.

Candidates should have 3–6 months of customer service experience, basic computer skills, and be 18+. A state/federal background check will be required.

Qualifications

• Customer service experience preferred (3–6 months).
• Call center or office background a plus.
• Basic computer skills required.
• Must be 18 years of age.
• Background check required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls promptly.
• Follow scripts for different topics.
• Identify needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change tasks without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross-train as requested.

Skills

Phone skills

Verbal communication

Active listening

Independence

Basic computer skills

Job description

Five Star Solutions is seeking individuals to answer inbound customer calls about goods and services with a professional attitude. The role supports debit card inquiries and balances, and is a BYOD work-at-home position across multiple states. Responsibilities include handling scripts, upselling where possible, and maintaining professionalism.

Candidates should have 3–6 months of customer service experience, basic computer skills, and be 18+. A state/federal background check will be required.