Remote Inbound Customer Support Specialist

Five Star Solutions; Wyoming (MI); Remote; USD 17.000 - 24.000; Vollzeit

Zusammenfassung

Five Star Solutions is seeking individuals to assist customers by answering inbound calls with a friendly, professional attitude. The role supports debit card inquiries, orders, and balances from home, across multiple states including Michigan, under a BYOD arrangement.

Ideal candidates have 3–6 months in customer service or call centers, good communication, and the ability to work independently. The position offers full-time/part-time options and a supportive, diverse workplace.

Qualifikationen

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Aufgaben

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Kenntnisse

Customer service

Phone etiquette

Active listening

Independent worker

Jobbeschreibung

Five Star Solutions is seeking individuals to assist customers by answering inbound calls with a friendly, professional attitude. The role supports debit card inquiries, orders, and balances from home, across multiple states including Michigan, under a BYOD arrangement.

Ideal candidates have 3–6 months in customer service or call centers, good communication, and the ability to work independently. The position offers full-time/part-time options and a supportive, diverse workplace.