Remote Inbound Customer Support Specialist

Five Star Solutions; Georgia; Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking individuals to assist customers by answering calls about goods and services with a professional, helpful attitude. This BYOD, work-at-home role targets residents in multiple states, including Georgia, with generous shift coverage and training.

Responsibilities include handling inbound calls, following scripts, identifying needs, and offering solutions while maintaining courtesy and accuracy.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone communication

Active listening

Customer service

Job description

Five Star Solutions is seeking individuals to assist customers by answering calls about goods and services with a professional, helpful attitude. This BYOD, work-at-home role targets residents in multiple states, including Georgia, with generous shift coverage and training.

Responsibilities include handling inbound calls, following scripts, identifying needs, and offering solutions while maintaining courtesy and accuracy.